• UPS
You can contact UPS by phone by calling the UPS center in your country at the following link. Alternatively, you can return your package via the website or by visiting one of the UPS collection points found at this link.
• DHL
You can contact DHL by phone by calling the DHL center in your country. Alternatively, you can schedule a collection through the website.
• FEDEX
You can call the FedEx Customer Service Team on +39 199.151.119. Alternatively, you can schedule for your package to be collected via their website.
• DHL Packet
You can contact DHL Packet by sending an email to the following email address (24 hours before collection). Alternatively, you can schedule for your package to be collected via their website or drop your package off at the nearest DP center.
• OTHER COURIERS
You are free to choose your preferred courier. However, the return shipping costs must be borne by you and these will not be reimbursed. Please note that if you choose to use your own courier, this may slow down the return process and the resulting refund.